The not-so-boring bits about getting your OOCI goodies to you ✨

Australian orders placed before 12pm on business days are dispatched the same day!

Australian Shipping

We know waiting for happy mail is the hardest part, so we’ll get your order moving as quickly as we can.

· Orders before 12pm: Orders placed before 12pm on business days are dispatched the same day. Orders placed after 12pm, on weekends or public holidays will be dispatched the next business day.

· Standard shipping: $9.95 for orders under $80.

· Free shipping: FREE standard shipping on orders of $80 or more.

· Express shipping: $14.95.

· Delivery time: Please allow approximately 3–6 business days for standard Australia Post delivery within Australia.

· Tracking: As soon as your order is dispatched, you’ll receive a tracking email so you can follow your OOCI parcel on its adventure.

Once your parcel has been handed over to the courier or postal service, delivery is managed by them. If your parcel is delayed, lost or appears to have been misplaced, please contact the courier or postal service directly using your tracking details.

Please double-check your delivery address before placing your order. If you spot an error, email us as quickly as possible at support@oocitoys.com and we’ll do our best to catch it before your parcel leaves the warehouse.

International Shipping

Hello, OOCI friends around the world! We ship international orders from Australia.

· Shipping rates: International shipping rates are calculated at checkout and depend on your destination and order size.

· Delivery time: Please allow around 14 days for delivery, depending on where in the world your parcel is heading.

· Tracking: You’ll receive tracking details by email once your order has been dispatched.

· Customs & duties: Any local customs duties, taxes or import charges are the responsibility of the customer and may vary by country.

Returns & Exchanges

We want you to love your OOCI goodies. If something isn’t quite right, we’re here to help.

Change of mind

If you’re not completely happy with your purchase, please contact us within 14 days of receiving your order at support@oocitoys.com.

For change-of-mind returns, we can offer a store credit or refund provided the products are:

· unused

· undamaged

· in their original, unopened packaging

· returned at your cost

Once we receive and check your return, we’ll organise your store credit or refund.

Faulty or damaged items

If your item arrives faulty or damaged, please email support@oocitoys.com with your order number and a few photos if possible. We’ll help get it sorted and offer a replacement or refund where appropriate.

Wholesale customers

Hello to our lovely OOCI stockists! If there is an issue with your wholesale delivery, please contact support@oocitoys.com within 14 days of receiving your order. Please include your business name, order or invoice number, details of the issue and photos where relevant so we can help as quickly as possible.

Need a hand?  support@oocitoys.com